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According to the Law Distance Buying (Wet Kopen op Afstand), the customer is entitled to a return period of 7 business days after delivery of the product, when buying products through the Internet.
Within this period, the product can be sent back without statement of cause, in which case the customer is required to pay for the costs of sending the product back.
In case you have changed your mind about an order placed through our website, and you wish to return the goods, please do this directly after delivery.
There are several policies regarding returning a product:
- When you wish to return a product, you are required to notify us in advance.
- The customer is required to pay the costs of sending the product back themselves.
- Because sending is always paid for and to the liability of the sender, the product should be firmly packaged and adequately stamped (inadequately stamped post will be refused by PostNL).
- When the returned goods are complete, in their original packaging and unused, we will return the full purchase amount to your bank account as soon as possible.
- The return guarantee mentioned here is only applicable to private customers.
The right to return a product becomes null for goods especially ordered for a customer, or for goods tailor made for a customer.
For more information, see our general terms of delivery.